Privacy Policy

Effective date: October 17, 2026 | Last updated: October 17, 2026

This Privacy Policy describes how Sussex Way Plumbing Co. ("we," "us," or "our") collects, uses, and protects information about visitors to our website at sussexwayplumbing-suotest.com (the "Site"). Please read this policy carefully before using the Site. If you have questions, the contact information at the end of this page will reach us directly.

Information We Collect

We collect personal information from two categories of sources: information you give us directly, and information collected automatically through standard website technology.

Information you give us directly

When you use the contact form on our Site, you provide your name, email address, phone number, the service you are interested in, and any message you include. We use this information to respond to your inquiry and, if you submit a service request, to send you a confirmation email. We do not add you to any mailing list without your agreement, and we do not sell or share your contact details with third parties for their marketing purposes.

Information collected automatically through website technology

• Usage data: pages visited, time spent on each page, links clicked, and scroll depth. Analyzed in aggregate and does not identify you individually.
• Conversion events: whether you clicked our phone number link or submitted the contact form. Used to measure how well the Site helps visitors take action.
• Device and browser information: device type, operating system, browser type and version.
• Approximate location: country and city, derived from your IP address. Not your precise street address.
• Technical data: your IP address is processed by our web hosting infrastructure to deliver the Site to your browser and to protect it from automated attacks.

How We Use Your Information

• Responding to inquiries: form submissions are used to respond to your message and to send you a confirmation that we received it.
• Site performance: aggregate analytics help us understand which pages are useful and how the Site performs on different devices and connection speeds.
• Security: technical and IP data is used to protect the Site from abuse and unauthorized access.
• Legal compliance: we retain records as required by applicable law.

We do not use automated decision-making or profiling that produces significant legal or financial effects on you.

Cookies and Tracking

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help sites work correctly and help owners understand how visitors use them.

Cookies this Site uses

This Site uses cookies only for website analytics and security. We do not use cookies for advertising or to track you across other websites.

How to manage cookies through your browser

You can view, delete, and block cookies through your browser settings. Instructions for the most common browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

Blocking analytics cookies will not prevent you from using the Site but will prevent us from measuring its performance. The Cloudflare security cookie is strictly necessary and cannot be blocked without affecting Site security. To opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. This Site does not currently respond to DNT signals. For choices about analytics tracking, see the cookie management options above.

Third-Party Services

This Site uses the following third-party services. Each processes data as described and is governed by its own privacy policy.

Cloudflare, Inc. -- web hosting and security

Our Site is hosted on Cloudflare's infrastructure. Cloudflare delivers the Site to your browser, provides security services including protection against denial-of-service attacks, and processes your IP address and request data to do so. Cloudflare sets the __cf_bm security cookie described above.

Cloudflare Privacy Policy

Google Analytics -- website analytics

We use Google Analytics 4 to understand how visitors use our Site. Google Analytics places cookies on your device (described above) and sends visit data -- pages viewed, time on page, approximate location, device type, and whether you clicked our phone number or submitted a contact form -- to Google's servers in the United States for processing. We review the resulting reports to improve our Site. Google Analytics is configured to anonymize IP addresses, and we do not use it for advertising purposes.

Google Privacy Policy | Google Analytics Opt-out Add-on

Email delivery -- contact form

When you submit the contact form, your information (name, email, phone, message) is transmitted to us via a third-party email delivery service and is also used to send you an automated confirmation that your message was received. The delivery service processes your form data solely to transmit these messages and retains delivery logs for a limited period before deleting them. Your information is not used by the delivery service for any other purpose.

How We Share Your Information

We do not sell your personal information. We do not share it with third parties for their own marketing or advertising purposes. We share information only as described above -- with service providers that host the Site, deliver analytics, and transmit your contact form submissions to our inbox. Those providers are contractually permitted to use your information only for the purposes we specify. We may disclose information if required to do so by law, court order, or other legal process, or to protect the safety or rights of our business or others.

Data Retention

• Contact form inquiries: your message is delivered to our email inbox and retained in accordance with our normal business record-keeping practices. The email delivery service retains transmission logs for a limited period and then deletes them.
• Analytics data: Google Analytics retains visitor event data for 2 years by default.
• Security data: Cloudflare retains security and access logs in accordance with its own retention policy, typically 30 days for traffic analytics.

To request deletion of personal information you have provided to us, contact us using the details at the end of this page.

Data Security

We take reasonable technical and organizational measures to protect the information collected through this Site against unauthorized access, disclosure, or loss. Our Site is served over HTTPS (encrypted connection), and our hosting provider, Cloudflare, provides enterprise-grade security infrastructure. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

This Site may contain links to third-party websites, including social media profiles. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of any website we link to, and we encourage you to review the privacy policies of any third-party sites you visit.

Visitors Outside the United States

This Site is operated in the United States. If you visit from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using this Site, you acknowledge this transfer.

Your Privacy Rights

All visitors

You have the right to ask what personal information we hold about you, request a copy of it, request correction of inaccurate information, and request deletion of your personal information where we are able to do so. You may also opt out of analytics tracking through the cookie controls described above. To make any of these requests, use the contact information at the end of this page.

California residents -- CCPA / CPRA

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• Right to know: request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share it.
• Right to delete: request deletion of personal information we have collected, subject to certain legal exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to limit use of sensitive personal information: we do not collect sensitive personal information as defined by the CPRA (such as Social Security numbers, financial account credentials, precise geolocation, health information, biometric data, or information about racial or ethnic origin, religion, or sexual orientation). No action is required from you regarding this right.
• Right to opt out of sale or sharing: we do not sell your personal information and we do not share it for cross-context behavioral advertising. No opt-out action is needed, but you may contact us to confirm this practice.
• Right to non-discrimination: we will not deny you services, charge you different prices, or provide a lower quality of service because you exercised any of your privacy rights.

To exercise your rights, contact us using the information below. We will respond within 45 calendar days. You may designate an authorized agent to submit a request on your behalf.

California -- Shine the Light (Cal. Civ. Code § 1798.83)

California residents may request information about personal information shared with third parties for their direct marketing purposes during the preceding calendar year. We do not share personal information with third parties for their direct marketing purposes. No request form is required; contact us using the information below to confirm this.

Children's Privacy

This Site is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Material changes will be noted here. Your continued use of the Site after changes are posted constitutes your acknowledgment of the updated policy.

Contact Us

For privacy questions, to exercise your rights, or to report a concern about our privacy practices, please contact us: